Shipping policy

SHIPPING OPTIONS AND DELIVERY TIMES

Orders will ship Monday to Friday excluding US federal holidays.

Economy | Free shipping in orders over $150 within the United States and Puerto Rico. A $5.99 charge will be applied to all orders under $150. 

Estimated delivery within 5-8 business days. 

 Standard/Priority Shipping | $10.00.                                                       

Estimated delivery within 3-4 business days.*

*Orders will arrive in 3-4 days if ordered before 1pm EST Mon-Fri. We do not offer this on weekends.

• Deliveries to outside of Puerto Rico may be delayed.
• Delivery to PO Boxes is not available (although can be used for billing addresses).
• Deliveries to APO/FPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

Please note that all orders over $500 will require a signature upon delivery. 

 TRACKING YOUR ORDER

Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.

Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes. 

If you cannot find your order shipment confirmation email you can track your order by CLICKING HERE.

IF YOU RECEIVED AN INCORRECT ITEM OR AN ITEM IS MISSING FROM YOUR ORDER

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please send us an email at carolandcojewelry.com immediately so we can resolve the issue.

 SHIPPING LOCATIONS

Carol & Co. Jewelry ships within the United States (including Alaska, Hawaii and Puerto Rico) and Canada. Unfortunately, we do not deliver to American Samoa, U.S. Virgin Islands, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, or Palau.

 SHIPPING ASSOCIATED TO RETURNS OR EXCHANGES

You will be responsible for the shipping cost for returning your item. The fee for exchanging an item is $8.00. Prior to providing you with the return label, we will email you an invoice to pay the $8.00. Once payment is made, we will send you the return label. 

In the case or returns, we will email you a return label and deduct the $8.00 from the amount to be refunded. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your return.