SHIPPING & RETURN
SHIPPING:
SHIPPING OPTIONS AND DELIVERY TIMES
Orders will ship Monday to Friday excluding US federal holidays.
Economy | Free shipping on all orders $50+ within United States and Puerto Rico. A charge of $4.00 in orders $49.99 or less. A $10.00 charge will be applied for orders within Canada.
Estimated delivery within 5-8 business days.
Standard | Free shipping on all orders over $200. A charge of $6.90 for orders under $200 within United States and Puerto Rico This shipping option is not available for Canada.
Estimated delivery within 3-4 business days.
Express Shipping | $16.95. This option is not available for Canada.
Estimated delivery within 1-2 business days.*
*Orders will arrive in 1-2 days if ordered before 1pm EST Mon-Fri. We do not offer this on weekends.
• Deliveries to outside of Puerto Rico may be delayed.
• Delivery to PO Boxes is not available (although can be used for billing addresses).
• Deliveries to APO/FPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
Please note that all orders over $300 will require a signature upon delivery.
TRACKING YOUR ORDER
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
If you cannot find your order shipment confirmation, email you can track your order by CLICKING HERE.
IF YOU RECEIVED AN INCORRECT ITEM OR AN ITEM IS MISSING FROM YOUR ORDER
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen, please send us an email at carolandcojewelry@gmail.com immediately so we can resolve the issue.
SHIPPING LOCATIONS
Carol & Co. Jewelry ships within the United States (including Alaska, Hawaii and Puerto Rico) and Canada. Unfortunately, we do not deliver to American Samoa, U.S. Virgin Islands, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, or Palau.
RETURNS & EXCHANGES:
SHIPPING ASSOCIATED TO RETURNS OR EXCHANGES
All request for an exchange or return of merchandise must be initiated within 5 days of receiving your item.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must submit a return request. Follow the following steps to submit the return requests:
Click the profile icon in our store's navigation or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
a. In the Email field, enter your email address, and then click Continue.
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund as a store credit.
All shipping costs for return items or exchanges are the customer’s responsibility. Shipping costs are non-refundable.
Once we receive the returned merchandise, and it is processed, we will issue you with an in-store credit refund or exchange within 3-6 business days. Refunds will be issued through an e-gift card. Store credits don’t expire.
Please keep in mind that items bought in sale or clearance are not eligible for return or store credit.
You can always contact us for any return question at carolandcojewelry@gmail.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
If you need to exchange the item, you can send us an email at carolandcojewelry@gmail.com or initiate the return. The Return policy provided in the above will apply to all exchanges.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3- 6 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at carolandcojewelry@gmail.com.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.